Returns/Refunds/Cancellations/Minimum Age Policy


6 Month warranty on everything

All of our cartridges are manufactured to strict European quality standards and are ISO9001 approved. However, if within a year of purchase you happen to experience any quality problem, we'll happily provide a replacement, or a full refund.

Your printer is guaranteed when using premium brand cartridges

We guarantee that our premium brand cartridges will work in your printer, and that they won't invalidate your printer warranty. However, if you happen to experience a problem with your printer while using our cartridges and the printer manufacturer neglects their responsibility, we will handle the repair of your printer (or replacement if necessary).

One year returns on unopened items

Provided that the products are unopened, and in brand-new condition, you can send anything back to us for a full refund for up to one year after making the purchase.

You've ordered the wrong items

Our printer cartridge compatibility information is highly accurate. However, if there is any error on our website which has caused you to order the wrong products, we will happily accept them for a full replacement or refund, even if you have opened the packaging.
If you've ordered the wrong items for another reason (and have opened the packaging), we may still be able to help. Just call our team to discuss.


In the event of your printer failing whilst you have unused cartridges in stock they can be returned to us for refund. The industry-standard 20% re-stocking and handling fee will be charged so 80% credit will be made available against future purchases from us.
In the unlikely event of a faulty product being supplied, let us know at once and we will either refund 100% or replace like-for-like immediately.


If, within 14 days of purchase, you wish to cancel your purchase and goods can be returned in original undamaged packaging for a full refund.


The minimum age for purchasing from us is 18 years. By making a purchase on this website you are declaring yourself to be at least 18 years of age or over.